Any questions?
Preguntas Frecuentes
How long does it take for my shipment to arrive?
Although delivery times may vary, on average a domestic order takes between 3 to 7 business days.
What payment methods do you have?
We accept multiple payment methods, including PayPal, Amex, Visa, Apple Pay, and Mastercard.
We also offer installment payment methods like Mercado Pago.
Are they handmade?
Yes! Our product is created exclusively by professional Mexican hands, providing unparalleled quality.
We are a 100% Mexican company.
What are bags made of?
We are a brand that offers high-quality cowhide leather products.
Because we care about the environment, Luna Lenore looked for a supplier that met our high standards, and we got it!
Our supplier, which has international certifications, saves water, is socially responsible, uses solar panels, recycles, and reuses its waste.
How do I wash my Luna Lenore?
We suggest, if you plan to put it in the washing machine: a delicate wash, short cycle, with cold water and no spin.
- Avoid using cleaners and solvents that may alter the appearance of the item.
- We HIGHLY suggest using only Persil type liquid soaps.
- We suggest washing the product separately from other garments to prevent it from staining other garments, as 5% of the leather's color may dissipate.
Is it waterproof?
Yeah!
Do you have a physical store?
At the moment we only have an online store.